‘Take the lead’ on access

VisitEngland and the Equality and Human Rights Commission (EHRC) have produced a new guide for tourism businesses on welcoming customers with assistance dogs. Take the lead highlights the important role performed by assistance dogs, it outlines the legal obligations under the Equality Act 2010, and how tourism businesses can boost business by attracting more visits from disabled travellers and their canine companions.

By making small changes, often at very low cost, accommodation providers can help ensure all visitors feel welcome, make the most of the accessible tourism market -  a sector worth over £2billion a year* with strong growth potential, and ensure they fulfil their legal duties to the 6500 assistance dog users in the UK.

James Berresford, Chief Executive of VisitEngland said: “Assistance dogs are highly trained travel companions, providing a crucial service to their owners and used by thousands of people with access needs.”
Mark Hammond, Chief Executive of the Equality and Human Rights Commission said: "The guide explains the important role assistance dogs play in the lives of their owners and provides answers to questions raised by the industry."

Download the new guide from www.VisitEngland.org/access.